Shipping and Returns
Shipping costs in Italy are calculated in the cart and delivery takes place on average within 2-3 working days, to be calculated from the moment the package leaves the warehouse. The products will in any case be delivered within 30 days according to the terms of the law.
Orders placed before 14:00 will be processed and prepared the same day.
The products are delivered by SDA Express Courier from Monday to Friday during office hours. Shipments and deliveries are not made on Saturdays, Sundays and public holidays.
Always choose an address where someone can pick up. If you prefer to receive your order in the office or at a concierge, indicate all the references trying to be as precise as possible, also indicating the name of the company and any contact person, the plan or any other information that may be useful to the courier .
Right of withdrawal
You have the right to withdraw from the contract, without indicating the reasons, within 14 days from when you or a third party appointed by you (i) received the product or (ii) in the case of the purchase of several products delivered separately with a single order, received the latest product.
To exercise the right of withdrawal, you should inform OFFICINA FITOBIOLOGICA S.r.l., with registered office in Milan, via Via Salis Ulisse, 28, 20161 Milan, of your decision by email at the address:
If you withdraw, you will be reimbursed for the payments you have made, including delivery costs (with the exception of additional costs deriving from your choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from when Officina Fitobiologica receives your decision to withdraw. These refunds will be made using the same payment method used by you for the initial transaction, unless you request a refund on a different payment method, in which case any additional costs deriving from the different payment method chosen by you will be at your expense. . The refund may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods, whichever is earlier.
If you have received the product, please return it toPhytobiological workshop without undue delay and, in any case, within 14 days from the day on which you communicated the withdrawal. The deadline is met if you send back the goods before the 14-day period has expired. The direct costs of returning the goods will be at your expense. If you exercise your withdrawal through the site using the return service offered by the site, before confirming the request for withdrawal, you will be informed of the transport cost for the return of the goods.
You are only responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Return for lack of non-conformity
If you have received an incorrect or damaged product, please indicate this reason as the reason for the return during the online return request, to be carried out in the same way as described in the previous paragraphs. You will be prompted to upload one or more images relating to the defect found and you will receive a confirmation email with instructions on how to proceed with the shipment.